CivicTrue — How well does your city answer you?
CivicTrue

How well does your city answer you?

An independent scorecard of city service, built from the city’s own data.

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Latest results: New York City Jan–Sep 2026 · updated Nov 2026
78.9% −3.6 ptsslower

of all requests, police included, were closed within a week, down from 82.5% in the same months of 2025.

2025
82.5%
2026
78.9%
Closed within a week: the city marked the request closed within 7 days of filing. The scorecard also shows the figure without police requests. Source: the city’s own open 311 data.
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Pick your city, find your neighborhood, see how it compares with the rest of the city, and share a link to your district.

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For city teams

Neighborhood maps by problem, results by agency, one-page council district reports and benchmarks against peer cities. Start with a three-month pilot.

How it works

  1. 1

    City data

    We start from each city’s own public 311 records on its open data portal: every request, with when it was filed, when it closed and how.

  2. 2

    Open method

    We publish every rule we use to count, group and compare requests, so anyone can check the work or repeat it.

  3. 3

    Scorecard

    You see how fast requests close and what the city found when it closed them, citywide and for your district. Closed isn’t the same as fixed.

  • IndependentPaid subscriptions fund CivicTrue. City teams that pay see the same public results as everyone else.
  • Open methodEvery definition and filter is published, and cities have a right of reply.
  • Monthly updatesNew data each month, with the period printed on every number.