311 Scorecard: New York City — CivicTrue
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311 Scorecard
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Every city gets the same scorecard, built from its own open 311 data and grouped by its own local areas.

New York City

January–September 2026, compared with the same months of 2025. Updated November 2026 from the city’s open 311 data.

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Requests filed
2,990,283
+11.5%more than 2025
All requests · Jan–Sep 2026
Closed within a week
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−3.6 ptsslower
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Typical wait
3 days
Half of requests closed sooner
Excluding police · Jan–Sep 2026
Still open
120,432
4.0% of requests filed
All requests · Jan–Sep 2026
Districts that got slower
50 of 59
4 got faster, 5 about the same
Community districts · Jan–Sep 2026
Closed within a week:
the city marked the request closed within 7 days of filing.
Typical wait:
the middle value of time from filing to closing.
Still open:
filed Jan–Sep 2026 and not closed when the data was pulled.

How each district compares

Share of non-police requests closed within a week in each of the 59 community districts, against 63.0% citywide, Jan–Sep 2026. Select a district to open its page.

Browse all districts

New York City has 59 community districts, each with its own community board. Pick a borough to see its districts.

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Share of non-police requests closed within a week, Jan–Sep 2026, against 63.0% citywide. ▼ slower · ▲ faster · ● about the same.

Share closed within a week, by month

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Share of requests closed within a week, {{ modeLabelLower }}
Month20252026Change
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Biggest shifts by problem

Share closed within a week. Hollow dot: Jan–Sep 2025. Filled dot: Jan–Sep 2026.

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Closed isn’t the same as fixed.

When the city closes a request, it records what it found. For housing and police requests, many closings end without action on the problem.

Housing complaints (HPD, the city’s housing agency)
Inspector couldn’t get in
30.5% Violations issued
16.9%
Police requests (NYPD)
No violation found
55.2% Summons or arrest
13.1%

Share of closed requests, Jan–Sep 2026.

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Report a problem

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Each problem, here and citywide

Share closed within a week, Jan–Sep 2026. Filled dot: {{ d.name }}. Hollow dot: citywide.

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Where it is

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Share this district

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Work for a city? City Edition adds neighborhood maps by problem, results by agency, council district reports and peer-city benchmarks.

See City Edition

See a problem on your street? CivicTrue doesn’t take service requests. Report it to the city on its own 311 site.

portal.311.nyc.gov